This contains excerpts from a video used to supplement written standard operating procedures (SOP) at a major biotech firm. This on-line instrument is used at the facility to monitor trace contamination levels of organic carbon at various locations in its high purity water systems. The SOP for this complex instrument contains over 90 written steps. After one instrumentation technician received factory training, we used his expertise to make this video.

Videos reduce the amount of time senior staff must spend training personnel. They are customized to site-specific needs. Technically experienced in-house experts are used to demonstrate procedures. Each video can be streamed from the company’s web server used to train many people throughout the company and even worldwide. This facilitates version control and reduces costs. Development costs can be shared by different departments and sites, thus greatly lowering the costs of training per individual.

Web videos can be added to existing in-house training programs. They are especially helpful to people who are visual or hands-on learners. Infrequently performed procedures, such as annual calibrations and response to a power failure, may be difficult to remember when they are needed. A quick review of a video can effectively refresh one’s memory and prevent mistakes.

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